Return & Refund Policy – Actifyz

At Actifyz™, we aim to deliver a smooth and transparent shopping experience. Since we operate as a multi-brand marketplace, all products are shipped directly from each brand’s official warehouse.
Return, replacement, and refund eligibility depends on the respective brand’s policies.

Please read this policy carefully before placing an order.

1. Return Eligibility

You may request a return only under the following conditions:

✔ You received a damaged, defective, or incorrect product

✔ A major functional issue is identified on first use (for smart devices / electronics)

✔ Items or parts are missing from the delivered package

To qualify:

  • You must notify us within 48 hours of delivery.

  • The product must be unused, in original packaging, with all accessories, manuals & tags.

  • Clear photos and/or an unboxing video showing the issue must be submitted at the time of raising the request — this is mandatory for all brands.

Once your request is submitted, we forward it to the brand for verification and approval.

2. Non-Returnable Categories

For hygiene, safety, and brand regulations, the following cannot be returned unless delivered damaged/defective:

  • Wearables & smart rings

  • Fitness accessories (mats, bottles, gloves, etc.)

  • Products marked as “Non-returnable” on the product page

  • Customized or special-order items

  • Bundled offers / free gifts

Electric cycles and smart electronic devices follow the brand’s technical inspection and return approval process.

3. Return Review & Approval Process

After you submit a request:

  1. Our team verifies the details and forwards it to the brand partner.

  2. The brand may request additional photos/videos to validate the issue.

  3. A technician inspection (virtual or physical) may be required for electronic items.

  4. Approval or rejection of the return is based entirely on the brand’s quality check.

No return or refund can be processed without brand authorization.

If approved, the brand will arrange a reverse pickup or instruct you on how to send the product back.

4. Refunds

Refunds are processed only:

  • After the brand receives and inspects the product, and

  • After the brand confirms eligibility for a refund

Refund timeline:

  • 5–7 working days after approval & QC clearance

  • Refund will be issued to the original mode of payment or as store credit, depending on what is applicable

Shipping, installation, service, or convenience fees (if any) are non-refundable.

5. Replacements

If the issue is approved by the brand and stock is available:

  • A replacement unit may be provided

  • If stock is unavailable, you may choose another product or opt for a refund (as permitted by the brand)

6. Order Cancellations

Before Dispatch

If you cancel before dispatch, cancellation is usually possible unless it is a made-to-order item.

After Dispatch

Once shipped, orders cannot be cancelled. You may raise a return request only if the product is eligible as per the conditions above.

7. Late or Missing Refunds

If you have not received your refund within the mentioned timeline:

  1. Check with your bank/UPI/wallet provider

  2. Contact our support with your Order ID and Payment Reference

We will assist you immediately.

8. How to Raise a Return or Refund Request

Email or WhatsApp us at:

📧 support@actifyz.com
📱 +91-8555009570

Please include:

  • Order ID

  • Registered phone number

  • Photos/videos of the issue

  • Unboxing video (mandatory for damage claims)