Cancellation Policy - Actifyz

We understand that sometimes plans change. This Cancellation Policy explains how cancellations work for orders placed on Actifyz.

1. Order Cancellation Before Dispatch

You can request the cancellation of an order before it has been dispatched.

To cancel an order:

  • Contact us via email or WhatsApp with your Order ID, and

  • Our support team will confirm the cancellation status.

If approved:

  • Refunds (if applicable) are initiated within 3–5 working days,

  • Refunds are processed to the original payment method (Razorpay / card / UPI / wallet).

2. Order Cancellation After Dispatch

Once an order has been dispatched from the brand’s warehouse, it cannot be cancelled.

You may still be eligible for a return under our Return & Refund Policy if the product is damaged, defective, or incorrect.

3. Products Not Eligible for Cancellation

Certain categories cannot be cancelled once the order is placed, including:

  • Products marked as Non-cancellable on the product page

  • Smart devices, wearables, and accessories once dispatched

  • Any item customized or made-to-order (if applicable)

4. Failed Delivery Attempts

If the courier is unable to deliver the order after multiple attempts, the package may be returned to the warehouse.
Refunds (where applicable) are processed once the product reaches back and passes QC.

5. How to Request a Cancellation

To request a cancellation, contact us at:

📧 support@actifyz.com
📱 +91-8555009570

Include the following:

  • Your Name

  • Order ID

  • Mobile Number used during purchase

  • Reason for cancellation

6. Important Notes

  • Actifyz acts as a marketplace; dispatch and cancellations depend on the respective brand’s operational timelines.

  • Refund timelines may vary based on payment provider processing times.

  • All cancellations are subject to verification and approval.