Terms & Conditions – Actifyz

Last updated: 09/12/2025

Welcome to Actifyz (“we”, “our”, “us”). By accessing or purchasing from www.actifyz.com (“Website”), you agree to the following Terms & Conditions.
Please read these terms carefully before using our services.

1. About Actifyz

Actifyz is an online marketplace offering:

  • Fitness equipment

  • Cycling products & accessories

  • Sports tech & smart wearables

  • Active lifestyle gear

We partner with trusted Indian brands and suppliers who may directly handle packaging, dispatch, and warranty support for certain products.

When you purchase from Actifyz, you acknowledge that:

  • Actifyz acts as an online facilitator of the sale, and

  • The brand or supplier may manage the fulfillment, warranty, and service process.

2. Eligibility

To use this website, you must:

  • Be at least 18 years old

  • Provide accurate and complete information

  • Use the website only for lawful purposes

We reserve the right to refuse service to anyone who violates these terms.

3. Product Information & Pricing

We strive to provide accurate product details, images, prices, and specifications. However:

  • Actual colour/appearance may vary slightly due to lighting or display settings

  • Prices may change without prior notice

  • Stock availability is subject to change

Actifyz reserves the right to update or correct any information at any time.

4. Orders & Acceptance

An order is considered confirmed only when:

  • Payment is successfully processed

  • You receive an official order confirmation email

We may cancel or refuse an order due to:

  • Invalid/Incomplete information

  • Payment failure

  • Product unavailability

  • Fraudulent or suspicious activity

In such cases, a refund will be issued (where applicable).

5. Fulfillment & Delivery

Delivery timelines depend on:

  • Brand/supplier dispatch time

  • Courier partner availability

  • Delivery location

Actifyz does not guarantee delivery dates.
Some orders may be dispatched directly by our partner brands for faster service.

Tracking details (where available) will be shared once the product ships.

6. Returns, Replacement & Refunds

Our return and refund process follows the guidelines mentioned in the Return & Refund Policy.

Returns may be accepted only when:

  • The product is damaged/defective on arrival

  • The wrong item is received

  • A major functional issue is identified upon first use

The final approval of return/refund/replacement depends on:

  • Verification of images/videos provided

  • Brand/supplier quality inspection

  • Compliance with return conditions

Digital products, hygiene-sensitive items, and items marked Non-returnable are not eligible unless defective.

Refunds will be issued only through the original payment method or as store credit.

7. Cancellation Policy

You may request cancellation before dispatch.

Post-dispatch, the order cannot be cancelled and will follow the return policy.

Actifyz may cancel orders on safety, fraud, stock, or compliance grounds.

8. Payments & Billing

We use secure third-party payment gateways including Razorpay to process:

  • UPI

  • Cards

  • Net banking

  • Wallets

Actifyz does not store your card or UPI information.

Any payment disputes must be raised with your bank/payment provider.

9. Warranty & After-Sales Support

Warranty (if applicable):

  • Is provided by the respective brand or manufacturer

  • Follows the brand’s official warranty terms

  • Must be claimed directly through the brand’s authorized service channels

Actifyz will assist in guiding you but does not perform repairs or technical servicing.

10. User Account & Security

Users are responsible for:

  • Maintaining confidentiality of login details

  • Ensuring accuracy of personal information

Any unauthorized use of your account must be reported immediately.

Actifyz is not liable for losses resulting from misuse of your credentials.

11. Intellectual Property

All:

  • Logos, trademarks

  • Product descriptions

  • Website content

  • Images & designs

are the property of Actifyz or its respective brands.
You may not copy, reproduce, distribute, or misuse any content without written permission.

12. Third-Party Links

Our website may include links to third-party websites.
Actifyz is not responsible for:

  • Content

  • Policies

  • Practices

of any external sites.

13. Limitation of Liability

To the fullest extent permitted by law, Actifyz is not liable for:

  • Delivery delays

  • Minor product variations

  • Issues arising from misuse

  • Direct or indirect damages caused by third-party courier or brand service centres

Our total liability, if any, will not exceed the amount paid for the product.

14. Indemnification

By using our website, you agree to indemnify Actifyz from any claims, damages, or losses arising from:

  • Misuse of the website

  • Violation of these terms

  • Inaccurate information provided by you

15. Changes to These Terms

Actifyz may update these Terms & Conditions at any time.
Continued use of the website constitutes acceptance of the updated terms.

16. Contact Us

For questions or concerns:

📧 Email: support@actifyz.com
📱 WhatsApp: +91-8555009570